 Employee services

Academica posts, Academicions, threads, and comments

This article explains how to access the W: drive (departmental shared drive) on a personal

This article provides the monthly pricing breakdown for Centrex phone service at Wayne State, including costs for both basic and business line types.

This article explains how to send a reminder for a pending signature request in Dropbox Sign, ensuring signers receive a new, secure link to the document.

This article describes how to use the Departmental Shared Drive Access Portal to manage WSU shared drive access, generate reports, and modify permissions, with details on folder-level access and FAQs.

This article outlines Wayne State’s regularly scheduled system maintenance periods for key services, including Academica, Banner, STARS, and others, and explains when interruptions may occur.

Checking employee information in Academica.

The HPC Services Department offers virtual machine (VM) hosting for users who need admin access and want to manage their own Windows or Linux environments.

This article explains how to access Wayne State’s Banner test environment (PPRD) to explore the interface or test features without affecting live data.

This article explains how authorized users can access Wayne State University phone bills online through the PCR360 billing system. It covers how to request access, view and print bills, review rates, and find instructions for using the system, with Billing Services available for support.

This article explains how to submit telephone service requests (TSRs) at Wayne State.

This article explains how to print in Banner, including built-in print options, browser printing, and several workarounds when information does not display correctly.

To run XQuartz on macOS, first download and install it from XQuartz.org. Open XQuartz from Applications > Utilities, and keep it running in the background. Then, open Terminal and connect to the Grid using ssh -X AccessID@grid.wayne.edu (replace AccessID with your own). This enables GUI applications. For example, type xterm to launch Xterm or ml matlab followed by matlab to run Matlab.

This article explains how to schedule a telephone or circuit repair at Wayne State. It notes that most repairs are free, though fees may apply if a technician is dispatched, and provides the information you should have ready when calling the C&IT Help Desk to report the issue.

Instructions for registering and using your Wayne Connect email in AppEnhancer (AX8) to send messages. Users verify their address with a confirmation code before emailing documents within the system.

Wayne State websites are hosted by C&IT but managed by the Marketing and Communications Web Communications Team. They provide support for the university CMS, public-facing sites, faculty profiles, event tools, digital signage, streaming, and social media. For details and assistance, visit mac.wayne.edu/web.

This article explains how CCTS customers can request to add computers or accessories to their department’s annual refresh program.

Approving and denying a request in the WSU Absence Request Calendar

This article explains how to follow up with CCTS Support Technicians regarding service requests or tickets, including how to check status or make updates via the Help Desk.

Getting started with ListServ.

Adjusting your work schedule on the WSU Absence Request Calendar

This article explains how to disable computer accounts and revoke access for CCTS users, including the steps for submitting removal requests and handling urgent terminations.

This article explains how Wayne State employees can request access to the Broadcast Messaging system by contacting C&IT with their role and purpose.

This article outlines what departments need to consider when an employee leaves or transfers from Wayne State University

This article explains how CCTS customers can request a shared or part-time employee computer.

This article provides information about how to request a loaner laptop for university-sponsored international travel, including eligibility requirements, available devices, loan duration, and security protocols.

Request for a new listserv list.

This article explains how Wayne State University employees can sign up for training workshops through the Academica portal. It provides a brief overview of where to find and register for available sessions.

Updating mail delivery.

This article explains how Wayne State employees can use Remote Desktop Protocol (RDP) to securely connect to their campus Windows computer from an off-campus location, including setup steps, system requirements, and security guidelines.

This article explains the “Service Invocation Failed” error in Banner, its common causes, and recommended steps to resolve or report the issue.

This article explains how CCTS customers can request loaner equipment—such as laptops or projectors—for meetings, events, or university-related travel.

C&IT offers secure storage and file share services for Wayne State schools, colleges, and divisions. Services include NFS mounts, Windows file shares, backups, replication, and off-site copies, accessible via VPN, wired, or secure wireless networks. Pricing is $40 per 100 GB annually, with automatic yearly renewals. C&IT manages setup, security, backups, monitoring, and recovery in case of system failures, while departments are responsible for account management, folder structure, and file-level

This article explains how to use the WSU Absence Requests Calendar to request, track, and manage time off such as vacation, sick leave, or business travel. It provides step-by-step instructions for submitting, deleting, and checking requests, as well as viewing available absence types. An FAQ section clarifies request edits, approval notifications, and how to view request history.

This article explains how to set up an off-hours call forwarding schedule using the C&IT VOIP portal so incoming office calls are routed to voicemail or another number outside of work hours.

This article provides an overview of the lists.wayne.edu LISTSERV host, including technical details, usage statistics, and key features like spam filtering, digests, and web archives.

This article explains the pricing for Wayne State’s VoIP phone service.

A digital signature is an electronic method of verifying identity when signing documents, often using secure certificates and algorithms. At Wayne State, accepted methods include purpose-built applications with Wayne SSO and two-factor authentication, or digital certificates issued by C&IT or a trusted authority. Self-signed certificates and simple signature images are not valid digital signatures, though images may be used informally.

Camtasia is a multimedia recording and editing tool for creating tutorials, lessons, and presentations. At Wayne State, licenses are available to eligible faculty teaching courses, with required Canvas training before access is granted.

Dropbox Sign is a digital signature tool for faculty and staff to create, send, and manage documents. This FAQs page covers access, invitations, signatures, templates, document tracking, reminders, OneDrive integration, and sharing signed files.

This article explains how to locate organizational calendars in the WSU Absence Requests Calendar.

Banner Pre-Production requires a two-step login process using your AccessID and password, followed by your Pre-Production password. Contact the C&IT Help Desk if you need assistance.

This article explains why certain programs may be blocked on CCTS-managed computers due to an application allowlist designed to enhance security and prevent unauthorized software from running.