VOIP telephone call forwarding

Note: If you are using C&IT 's online VOIP portal to route incoming calls to your office phone, you can set up a schedule that will automatically send callers to voicemail when you are not on-duty. Follow the steps below to establish an "off-hours" schedule for yourself. If you are using Clearspan Communicator or Clearspan Mobile to route incoming calls to your office phone, just exit the Clearspan app to stop receiving calls.
 

 

Step 1

Log in to https://pub.hvs.att.com/Login using your AccessID@wayne.edu and your VOIP portal password. If you need to reset your password, follow these steps

Step 2

Open Schedules.

Step 3

Select Add. Then, enter your name and select Time.

Step 4

Find your schedule in the list and select Edit.

Step 5

Select Add and enter an 'Event Name'. The example below uses weekdays as the event name for a Monday through Friday work schedule.

  • Select Start Date and enter the current date. Set the start time for when your work hours begin.
  • Select End Date and enter the current date. Set the end time for when your work hours end.
  • Select Recurs and set it to Weekly. Set it to Every one week and select your workdays.
  • Under Recurrence Range, select End: Never.
  • Click OK.

 Your settings should look like this:

Step 6

Return to Options, then select Incoming calls, then Call Forwarding Selective.

Step 7

Select Call Forward On and enter the number you wish to have your calls forwarded to. Select Add.

Step 8

Enter a name for your settings, then find the schedule you created in step 5 in the Selected Time Schedule dropdown list.

Step 9

Select University Holiday Schedule (Group) under Selected Holiday Schedule to block calls on official university holidays.

Step 10

Click OK.