Wayne State University uses Palo Alto Networks GlobalProtect as its official Virtual Private Network (VPN) solution. The VPN uses the Secure Sockets Layer (SSL) protocol (which provides secure communications on the internet and is found in standard web browsers) to allow access to Wayne State University resources that are blocked by a firewall.
Users must be a current student or employee to connect to the VPN.
How to install GlobalProtect and connect to the Wayne State VPN
Follow the steps below to download and use the tool on your Windows, macOS, or Google Chrome computer. If you do not have a smartphone or tablet to use for multifactor authentication, please contact the C&IT Help Desk at 313-577-4357 for support.
Windows and macOS
Video instructions
Step 1
Go to go.wayne.edu/vpn-gpdownloads and download the correct version for your computer. Follow the prompts for installation.
Step 2
Once Global Protect is downloaded, you will be prompted to login to connect to the Wayne State VPN. Fill out the required fields with the information below and have your second device ready to approve multifactor authentication (MFA).
- Portal: protect.wayne.edu
- Username: AccessID
- Password: AccessID password
Step 3
Confirm your login with MFA. If you do not approve MFA, you will not connect, and the connecting message will remain on the GlobalProtect login screen. MacOS users may need to approve additional security settings.
Google Chrome
You must have multifactor authentication (MFA) configured to receive push notifications through Microsoft Authenticator.
Step 1
Navigate to the Chrome Web Store and search for GlobalProtect. Click Add to Chrome and accept permissions. Open your app list and click GlobalProtect.
Step 2
Enter protect.wayne.edu in the Portal field and then click Add connection. A new window will open with a notice about system settings. Leave this open and navigate to Settings in your Chromebook menu.
Step 3
Click Network settings and then click VPN.
Step 4
Click GlobalProtect: protect.wayne.edu. This will take you to the login screen.
Step 5
Enter your AccessID and password, and then click Connect.
You have successfully connected to the VPN.
Step 6
Once you're done, click the Disconnect button.
To connect next time, open your menu and click VPN, and then click GlobalProtect.
FAQ
How to install GlobalProtect updates
Wayne State-managed computers receive automatic updates, but you may need to periodically update the client on a personal device, follow the instructions below to do so. You may have to uninstall the current version before you can install an updated version.
Step 1
Connect to the VPN as usual. Click the hamburger menu and select About.
Step 2
Click Check for Updates (this may take a moment depending on your internet connection).
You will receive an MFA notification Approve it. If an update is available, the following screen will appear with the new client version. Click Yes.
The new client will be downloaded in the background.
Step 3
Click Yes (you may be disconnected from the VPN momentarily).
Reconnect to the VPN like normal and the client will now be updated.
GlobalProtect stuck at connecting stage on macOS
There is a known issue on macOS devices when installing GlobalProtect. If your device is stuck in the Connecting phase, please follow the steps below to resolve this issue.
Step 1
From your Mac dock, launch System Preferences.
Step 2
Open the Security & Privacy preferences and then click General.
Step 2
Click the lock icon on the bottom left of the window to make changes and modify preferences.
Step 3
Enter your computer username and password, and then click Unlock.
Step 4
Next to System software from developer Palo Alto Networks was blocked from loading, click Allow.
When does an employee working remotely need to use the VPN?
- A VPN connection is not needed to access Academica, Canvas, Outlook, or Office 365.
- A VPN connection is needed to access Banner Admin Pages, Cognos, STARS, or your department's shared files.
Does the VPN need to be used on Wayne State-managed computers
If you are using a Windows laptop that is managed by C&IT, you do not need to use a VPN connection even when accessing Banner Admin Pages, Cognos, or STARS. Wayne State laptops use DirectAccess, which allows access to Banner, Cognos, STARS, and department folders/files.
Do I need to connect to the VPN to access my office computer from my personal computer
Yes, the GlobalProtect VPN is one requirement to connect to your work desktop using the Microsoft Remote Desktop program (RDP). This applies for all desktop computers at Wayne State, even those managed by C&IT.
How long can I stay on the VPN
The VPN maintains a connection if you are actively using your computer. After a period of inactivity, you will automatically be disconnected and will need to reconnect.