The C&IT Help Desk store provides free and discounted software, tech accessories, and diagnostics and repairs to current Wayne State students, faculty, and staff for academic, departmental, and personal use. The C&IT Help Desk store operates with two goals in mind:
- To reduce the cost of desktop software that has universal interest through volume purchase agreements and site licensing.
- To promote software anti-piracy and encourage patrons to comply with licensing requirements.
Visit the store at commerce.wayne.edu/helpdesk
Eligibility for software and services
Licensed software from the C&IT Help Desk is available exclusively to current Wayne State University students, faculty and staff for departmental and non-university owned (personal) computers (restrictions apply). Retirees and alumni are not currently eligible for software as per our vendor license agreements.
Repair, tune-up and diagnostic services are available to current students, faculty, staff, retirees and alumni.
Available software
Software downloads are available online 24/7. Free and discounted software offerings include the following. Wayne State does not offer antivirus software for personal use, but the C&IT Help Desk recommends and offers support for Microsoft Defender (now called Windows Security) and Sophos.
- Microsoft 365 (free for current students, faculty, and staff)
- SAS (discounts for students and departmental use)
- EndNote (discounts for students, faculty, staff)
- Kurzweil (free for current students, faculty, and staff)
How to download purchased software
Follow the steps below to download software from the C&IT Help Desk store. Downloads are listed by platform (Windows, Mac, Linux, etc.) and include a PDF with instructions and the product key (if applicable):
- Go to commerce.wayne.edu/helpdesk and log in with your AccessID and password.
- Click My Downloads in the upper right-hand corner.
- Click the download item for your software.
Software delivery options
Software may be retrieved from the Help Desk store three ways.
- By download under My Account > My Downloadable Products (left-hand side). Not all products are available via download at this time.
- By pickup at our location in the Student Center Building, usually the same day as the order is placed (inventory restrictions may prevent this). An email will be sent to your Wayne State address when your order is ready to be picked up.
- By mail for faculty and staff to their department or office (campus address) via the university's campus mail. Delivery to non-campus addresses (i.e., home address) is not available at this time.
FAQ
Who can use the Help Desk store?
Current Wayne State students, faculty, and staff can access software offerings. Repair and diagnostic services are also available to retirees and alumni.
What software is included?
Available software includes Microsoft Office, SAS, EndNote, and Kurzweil. Offerings vary by role and may be updated periodically.
How do I get my software?
You can download it from the Help Desk store, pick it up at the Student Center, or (if you're faculty/staff) request delivery to your WSU campus office.
Can I get antivirus software?
Wayne State does not provide antivirus software for personal use, but the Help Desk recommends and supports Microsoft Defender and Sophos.
Where is the Help Desk store?
Online at commerce.wayne.edu/helpdesk, with physical pickup available at the Student Center.
005 Student Center
5221 Gullen Mall
Detroit, MI 48202005 Student Center
313-577-4357
Helpdesk@wayne.edu