Remote Desktop Protocol (RDP) FAQ

Remote Desktop Protocol Faq page

Below are frequently-asked questions about using Remote Desktop Protocol (RDP) at Wayne State. Please read this FAQ list carefully to see if you need access to RDP.

 

 

  1. Your designated IT support team has to configure your office desktop to permit RDP connections.
  2. Your office desktop computer needs to be powered on.
  3. Your personally-owned computer needs to meet security requirements, i.e. running Windows 10 or macOS 10.11+ and getting regular security updates.
  4. Your personally-owned computer needs access to an Internet connection.
  5. You'll need to install both the RDP and GlobalProtect VPN software on your personally-owned computer.
  6. GlobalProtect requires you to install the Duo Two-Factor Authentication app on your smartphone and enable push notifications.

If you are confident that you meet all six requirements, fill out the appropriate request form. The appropriate Wayne State IT support team will follow up with you as soon as possible.