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The computer refresh program is a technology support service that supplies and replaces managed desktops, laptops and other select devices. This program is delivered on an annual schedule to ensure users have current, reliable and secure devices to perform their roles and responsibilities. University-owned computers assigned to employees as a part of this program are replaced on a 4-year (Dell) or 5-year (Apple) life cycle to maintain performance, compatibility and security standards. Users are notified via email when devices are due for replacement, so they can review their current model and choose a replacement from the provided options.
- Devices not selected by the deadline are replaced with the default model (subject to availability)
- Requests submitted after the deadline may be delayed for up to one (1) year
- Current devices must be returned at the time of exchange
- Learn more about all desktop support services
Refresh selection
How to access the portal and select your device
Users identified for refresh will be notified via email and directed to the portal to choose their replacement.
Step 1
Follow the link in the notification email or open a web browser and go directly to the Annual Refresh portal.
Step 2
Log in with your AccessID and password.
Step 3
Review the make and model information of your current device at the bottom. This information will help you choose a similar or different device from the choices.
Step 4
Use the drop-down to select your preferred device for replacement.
Choose Other if you have special requirements the provided choices do not meet (e.g. software, performance, accessibility and/or unique job roles/responsibilities).
Step 4
Submit your selection.
What to expect
- Minimal downtime between device change (when properly scheduled and coordinated with techs)
- Assistance with data migration and basic setup
- Standard software and security configurations applied to the new device
Process and timeline
The refresh cycle is facilitated every year and follows a standardized process and schedule.
| Step |
Description |
Timeline |
| Notification |
User(s) receive an email indicating that their Wayne State-owned computer and/or device is scheduled for replacement as a part of the current year's refresh cycle. |
February |
| Review |
The email includes details about the current device (asset tag/number, make, model) as well as the default and/or selected replacement device. |
Beginning to mid-February |
| Selection |
If the replacement device listed in the email meets the user's needs, no action is required.
If a different device is wanted, the user must log in to the Wayne State service portal and submit their selection before the deadline stated in the email.
|
End of February |
| Order and preparation |
C&IT orders identified replacement devices and prepares them for deployment. |
Beginning of March |
| Device replacement and user transition |
C&IT contacts users when replacements are ready and it's time to coordinate the transition, including:
- Scheduling date and time for transition appointment
- Data transfer from the previous device
- Set up and configuration of the new device
- Return and/or disposal of the previous device (subject to university policy)
|
End of March and until complete |
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