Summary
This article explains how Wayne State University students and employees can verify their identity for Help Desk support. It outlines when video call verification is required, how to join a Zoom meeting with provided meeting IDs, and what items are needed for the call, such as a photo ID, camera-enabled device, and stable internet connection.
Body
ID verification via video call is required for select IT support requests that involve the use or change of personal information, e.g., password resets, two-factor authentication account changes, international support, etc.
- For security purposes, this verification cannot be done over a standard telephone call or email.
- To verify your identity, support staff must be able to clearly see your face and photo ID.
How to join a video call
To initiate a video call for ID verification, please first call the Help Desk at 313-577-4357 to begin support. Once you have contacted the Help Desk, support staff will instruct you to join the Zoom meeting. Passcodes will be provided by the staff, if necessary.
Zoom Room 1
Meeting ID: 925 793 4316
Zoom Room 2
Meeting ID - 499 962 4755
Zoom Room 3
Meeting ID - 314 392 6479
Zoom Room 4
Meeting ID: 654 080 2806
Zoom Room 5
Meeting ID: 471 477 9827
Zoom Room 6
Meeting ID: 840 658 1711
Zoom Room 7
Meeting ID - 372 465 6488
Zoom Room 8
Meeting ID: 286 710 9376
Zoom Room 9
Meeting ID: 804 394 2665
Zoom Room 10
Meeting ID: 970 774 1635
Zoom Room 11
Meeting ID: 527 414 8625
Zoom Room 12
Meeting ID: 394 140 8666
Zoom Room 13
Meeting ID: 459 690 0274
Zoom Room 14
Meeting ID: 419 240 4176
How to prepare for a video call
Please have the following prepared before calling the Help Desk.
- Wayne State OneCard or Government-issued photo ID(driver's license, state ID, etc.)
- Computer with a working web camera or phone with the Zoom mobile app downloaded (no login required)
- A stable internet connection to support video
- Proper lighting (the agent must be able to see your face in order to verify your identity)
