Summary
This article explains the “Service Invocation Failed” error in Banner, its common causes, and recommended steps to resolve or report the issue.
Body
Error
You may see the message "Service Invocation Failed" when logging in or while using Banner.
Workaround
One possible cause is double-clicking on the Banner - Login menu item in Academica. You only need to single-click to start the Banner session.
This issue is reported more frequently with the Internet Explorer web browser; less often with Chrome or Firefox. So trying a different web browser may provide relief.
If you are experiencing multiple Service Invocation Failure messages, please notify the C&IT Help Desk as soon as possible.